1. Who we are
One - Click Global Communications Limited operates OCG Max. Depending on the context, we act as a controller of website and account data or as a processor of communication data submitted by customers.
2. Data we collect
We may collect account details such as your name, email address or phone number, password hash, consent choices, and account creation date. We also collect technical data such as IP address, device and browser information, request logs, session data, and security events.
When customers use communication services, we may process recipient identifiers, sender information, message or call content, templates, timestamps, delivery records, routing metadata, and support records on the customer's instructions.
3. How we use data
We use personal data to provide and secure accounts, deliver requested communications, support customers, monitor service health, prevent abuse, maintain consent records, improve the platform, meet legal obligations, and send optional product communications when you have chosen to receive them.
4. Legal bases
Where applicable, we rely on performance of a contract, legitimate interests in operating and securing the service, compliance with legal obligations, and consent. You may withdraw optional marketing consent at any time without affecting prior processing.
5. Customer responsibilities
Customers determine the purpose of communication data they submit and are responsible for providing notices, establishing a lawful basis, respecting recipient choices, and responding to data subject requests. We process that data under customer instructions and the applicable agreement.
6. Sharing and service providers
We may share data with communications networks, carriers, messaging and email providers, cloud and security providers, professional advisers, and authorities where necessary to deliver the service, protect rights, or comply with law. We do not sell personal data.
7. International processing
Cloud communications may require data to be processed in more than one country. Where required, we use contractual and organisational safeguards designed to protect data transferred across borders.
8. Retention
We retain account and service data for as long as needed to provide the service, meet contractual and legal requirements, resolve disputes, prevent abuse, and maintain security. Retention periods vary by data type, channel, customer instruction, and applicable law.
9. Security
We use technical and organisational measures designed to protect data, including access controls, credential hashing, secure sessions, monitoring, and restricted operational access. No system is completely secure, and customers must also protect their accounts and API credentials.
10. Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal data, and to withdraw consent. We may need to verify your identity before completing a request.
11. Cookies and sessions
We use essential session technology to keep accounts signed in and protect authenticated access. We may also use limited technical storage needed for security, preferences, and reliable website operation.
12. Changes to this Policy
We may update this Policy as the platform, legal requirements, or our practices change. We will publish the revised version here and update the date above.
13. Contact
For privacy questions or requests, contact [email protected].